Terms of Service
These Terms of Service (the “Terms”) govern your use of the services provided by Ralph Corporation (“Ralph,” “we,” “us,” or “our”), a Delaware corporation, including the Ralph rider app, the website ralphdelivery.com, and our text (SMS) messaging program (together, the “Services”).
By using the Services — including by signing up on our website, applying to ride, creating a rider account, or opting in to receive text messages from us — you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.
1. The Services
Ralph operates a courier network in New York City that provides delivery services for partner restaurants. Riders who deliver through Ralph are independent contractors, not employees of Ralph. Nothing in these Terms creates an employment, agency, joint venture, or partnership relationship between you and Ralph.
2. Eligibility & Accounts
- You must be at least 18 years old to use the Services.
- You agree to provide accurate, current, and complete information when you sign up, apply, or maintain an account, and to keep it up to date.
- You are responsible for maintaining the security of your account and for all activity that occurs under it. Notify us promptly of any unauthorized use.
- We may suspend or terminate accounts that violate these Terms, applicable law, or the safety of our riders, restaurant partners, or the public.
3. SMS / Text Messaging Terms
Ralph sends text (SMS) messages to riders and prospective riders who opt in — for example, when you provide your phone number on ralphdelivery.com, apply to ride, or create a rider account. Messages include account and phone-number verification codes, delivery dispatch and status updates, account notifications, and support messages.
- Consent. By providing your mobile phone number and opting in, you consent to receive text messages from Ralph at that number, including messages sent using automated technology. Consent to receive text messages is not a condition of purchasing any goods or services.
- Message frequency varies depending on your account activity and delivery volume.
- Message and data rates may apply. Check with your mobile carrier for details about your plan.
- Opt out: reply STOP to any message to cancel and stop receiving texts from Ralph. After you opt out, you may receive a single message confirming your opt-out. Opting out may limit or prevent your ability to receive and complete deliveries, since dispatch and verification messages are sent by text.
- Help: reply HELP to any message for assistance, or contact us at riders@ralphdelivery.com.
- Carriers. Mobile carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your carrier and is not guaranteed.
- Your number. You represent that the phone number you provide belongs to you, and you agree to notify us if you change or deactivate it.
We do not sell or share mobile phone numbers, text messaging originator opt-in data, or consent with third parties or affiliates for marketing or promotional purposes. For details on how we handle phone numbers and other personal information, see our Privacy Policy.
4. Acceptable Use
You agree not to:
- Use the Services for any unlawful purpose;
- Provide false, misleading, or fraudulent information to Ralph, our restaurant partners, or customers;
- Interfere with or disrupt the Services, or attempt to access them by any means other than the interfaces we provide;
- Harass, threaten, or harm other riders, restaurant staff, customers, or Ralph personnel.
5. Intellectual Property
The Services, including the Ralph name, logo, app, and website content, are owned by Ralph or its licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services for their intended purpose. You may not copy, modify, distribute, or create derivative works from the Services without our written permission.
6. Disclaimers
The Services are provided “as is” and “as available” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or secure.
7. Limitation of Liability
To the fullest extent permitted by law, Ralph will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill, arising out of or relating to your use of the Services. To the fullest extent permitted by law, Ralph's total liability for any claim arising out of or relating to the Services will not exceed one hundred U.S. dollars ($100) or the amount we paid you in the three months before the claim arose, whichever is greater. Nothing in these Terms limits rights you have under applicable law that cannot be limited by contract, including rights under New York City delivery-worker protection laws.
8. Indemnification
You agree to indemnify and hold harmless Ralph and its officers, directors, employees, and agents from claims, damages, and expenses (including reasonable attorneys' fees) arising out of your violation of these Terms or applicable law.
9. Governing Law
These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the Services will be brought in the state or federal courts located in New York County, New York, and you consent to their jurisdiction.
10. Changes to These Terms
We may update these Terms from time to time. When we do, we will revise the “Last updated” date above, and material changes will be reflected on this page. Your continued use of the Services after an update means you accept the revised Terms.
11. Contact Us
If you have questions about these Terms, contact:
Ralph Corporation
riders@ralphdelivery.com